The Photo
What photo can I use?
We accept any photo! However, for the best results, we recommend choosing a bright, clear photo with everyone in full view (full body shots work best).
Struggling to decide on a photo? Upload 2 and our artists will pick the one they think will look best.
We offer portrait or landscape orientation on all our styles, sizes and frames. We will select whatever orientation the photo has been uploaded in unless requested otherwise. If requested, we can then rotate your image to fit your desired orientation.
Please email us any special requests at help@yourperfectprint.com
What customisations can I request?
Add text, background changes, remove people/objects, change colours and more! We can also merge photos together.
Request any customisations in the text box below your photo once you've added it. Alternatively, email us at help@yourperfectprint.com
Can I change my photo?
Yes, email help@yourperfectprint.com with your new photo.
Trouble uploading photo?
If you've come from a social media app (such as facebook), click the 3 dots in the corner and select 'open in browser' this should allow you to upload without any problems. Alternatively, open the website up on another device such as a desktop/laptop.
Another option is to email us (help@yourperfectprint.com) the photo and let us know what product, print type & size you would like. We can then send a link to checkout online.
Do you do pets, houses or other scenery ?
Yes, just order as normal!
The Process
Can I see a preview before I order?
Due to the art being hand-drawn, we cannot offer a preview before ordering. However, we do provide a preview within 2 days of receiving your order. This allows you to work with our artists until you are happy, and if not, you can receive a full refund.
How does the approval stage work?
We will send your artwork to your email within 2 days of your order so that you can approve it before printing.
We want you to love your art so we also offer unlimited revisions at no extra cost. Simply suggest your changes in an email reply. Our artist will work with you until you are happy!
However, if we don't hear from you within 3 days then we will auto-approve it to avoid delays.
Where is my artwork preview?
We send all customers an artwork preview via email within 2 days of ordering. If you cannot find it, please check your junk/spam folder. If it's not there either, please email us at help@yourperfectprint.com to let us know. Occasionally, customers provide us with an incorrect email address. If you think this may have happened, please email us to update it.
The Product
What is digital file only?
'Digital file only' is not a physical product. Instead, we send your artwork in a high resolution JPEG file via email. You can then print this at home or at a local print shop. We optimise the file to be printed at your chosen size, so if you change your mind about the printing size, please let us know.
If you'd like a physical version, please select the 'print' or 'canvas' type instead.
If you have already ordered a digital file only but would like to change to a physical version, please email us and we'll help you switch.
What is photo enhancement?
We improve the quality of the photo(s) you upload using advanced AI software. It is available here or in your cart once you've added a product.
What is jump the queue?
This puts your order at the front of the artwork queue allowing you to receive your preview quicker, typically within 24 hours!
It is available here or in your cart once you've added a product.
Do you offer any other sizes?
Yes, we offer some sizes outside those listed (including ‘A’ paper sizes for some types). Please add your desired size in the notes section under the photo you upload, or email us and we will check if it is possible.
We can also do landscape or portrait orientation for all product types.
What materials are used?
Prints are made on museum-grade art paper. A matte finish is applied for the ‘Watercolour Portrait’ and ‘Family Photo Tree’, and a semi-gloss finish is used for ‘Photo Illustration’.
Framed prints are made on matte (anti-glare) museum-grade art paper. Our frames are made from wood with a shatterproof & transparent plexiglass screen, and are ready-to-hang.
Canvases are made using a cotton-polyester blend stretched over FSC certified wood bars. Canvases come with a mounting kit.
If you would like your print with a semi-gloss finish instead of matte, just let us know.
Are the frames & canvases ready to hang?
Yes! Canvases also come with a mounting kit.
Do you offer a gift note?
We can provide a gift note/message for those ordering a print or framed print. Email us what you'd like it to say. Unfortunately we cannot offer this for canvas orders at the moment.
Also, we don't include receipts in the packaging so you can send the order straight to the gift recipient if you enter their shipping address at checkout.
Do you do gift cards?
Yes we provide online gift cards! Simply email us at help@yourperfectprint.com with the desired gift card value and we will help organise that.
Can you print the artwork on clothing or other items?
Yes! In addition to prints, frames and canvases, we can also print your design on clothing, hats, tote bags, cards, phone cases, mugs and more. Just email us what you would like and we will get back to you with more information (sizes, prices, delivery times).
Shipping & Delivery
How much is shipping?
Free - on all orders, to all destinations!
Where do you ship from and to?
We produce locally and deliver worldwide by collaborating with production centres across the globe. For example, if you are in the US, orders will be produced in the US.
Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a production centre exists within your country. However, custom fees (duties and import taxes) will never be required to be paid by anyone in the UK, Europe, USA, Canada, Australia or New Zealand.
When will I receive my order?
Please see shipping times here.
Pricing
What currency do I pay in?
The currency displayed is your local currency. This is also the currency you will pay in. For example, if you are in the USA, the currency is USD$. To change your region or currency, scroll to the bottom of the page to the country/region selector.
Are there additional fees at checkout?
No! All prices displayed on the website include sales tax. There will be no additional taxes at checkout.
Are there customs/import fees?
Never for anyone in the UK, Europe, USA, Canada, Australia or New Zealand. Outside these regions fees are unlikely but possible.
How do I apply my discount code?
If you have a discount code you can apply it at checkout. Once at checkout, and if you are on mobile, click 'Show order summary' and a discount box will appear. If you are on desktop/laptop, the box will appear on the right hand side of your screen at checkout.
Returns & Refunds
Can I return or get a refund?
We offer a money-back guarantee at any point before approval of the artwork. Therefore, if you are not satisfied with your artwork preview, you can work with our artists untill you are happy or get a full-refund. Because of the custom nature of our products, we are unable to accept returns or offer refunds once your artwork is approved.
If your parcel is lost, damaged or contains a printing mistake, please contact us immediately so we can send out a replacement. We may ask for photos to assist with the claim. Please note we cannot take responsibility for lost or stolen parcels left in safe places, chosen neighbour or after delivery has taken place.
Can't find your question?