Personalised Family Tree

1. Place your order

Choose your print type and upload your photo. Then, place your order.

Please note: The 'digital download' option is for printing at home or at a print shop.

2. Preview & edit

Within 2 days, we’ll email you a preview of your artwork. You can approve it for printing or request unlimited revisions until it's perfect.

3. Receive your artwork

Unwrap your beautiful artwork, shed some happy tears, and treasure those special memories forever!

We provide free tracked & insured delivery on all orders.

Within 2 days, we’ll email you a preview of your artwork. You can approve it for printing or request revisions until it's perfect.

Delivery time is typically 3-5 business days after approval.

Please note: The 'digital download' option is for printing at home or at a print shop.

If you're not satisfied with your preview, you can work with our artists until you're happy or simply request a full refund.

What photo can I use?

We can work with any photo! However, for the best results, we recommend choosing a bright, clear photo with everyone in full view (full body shots work best).

Can I see a preview before I order?

Due to the art being custom-made, we cannot offer a preview before ordering. However, if you're not satisfied with your preview, you can work with our artists until you're happy or simply request a full refund.

Is this AI?

Our artists draw each watercolour using an Apple Pencil in Procreate on iPad. However, AI tools may be used prior to this stage to enhance or edit the image and assist with artwork creation. 

What is the 'Digital Download'?

We send your artwork in a high resolution JPEG file via email, allowing you to download and print it at home or at a print shop. If you would like a physical product, please select 'fine art paper' or 'canvas' print type.

What customisations can I request?

Add text, remove people/objects, add people (merge photos) and more! Request these in the text box that will appear under your uploaded photo. Also, if you'd like your artwork printed in an 'A' size (e.g. A4) instead, please let us know. 

Can you merge my photos?

Yes, upload one photo when ordering, then email us up to two more afterwards. This is for adding missing person(s) or objects to the artwork, not for reconstructing facial or body features.

How do I order more than 1 artwork?

Add your first photo to the cart. Then, close the cart, change your print type (if needed), click on your existing photo and select cancel to upload your new photo. Click add to cart again. Both products and photos should now appear in your cart. Alternatively, place 2 or more separate orders. 

Have a different question? 

Please see more FAQs here (opens in new tab) or email us at help@yourperfectprint.com